Clever Lending prides itself on its expertise and building and maintaining the trust we have built up with brokers and lenders in the secured loans sector. Our strategy of focusing on our relationships with our business partners to provide an ever improving quality service is what drives us on to be the master broker of choice.
We’ve built our strategy on four principle pillars that are the foundations of our market proposition.
At this significant time for secured lending, it’s important to recap these key drivers and they are outlined below to give you an overview of the way Clever Lending is serving the broker market.
Pillar 1 – A full suite of products
With a full secured loan panel, we have an almost complete suite of secured loans to offer brokers. We work with all the major lenders to ensure we provide relevant products and up to date product criteria. Products are provided for a wide variety of uses, including home improvements, debt consolidation and business purposes. As well as this, most client credit profiles, income sources and property types are catered for, so providing for almost every situation for a loan to be offered. This means more opportunities for brokers to place more cases, have them accepted and so earn greater commissions to grow their business.
Pillar 2 – Slick service backed by the latest systems
As you’d expect of a modern forward-thinking business, we are investing heavily in the right technology to help us provide the high standard of service brokers expect. This includes the latest administration software to help with our packaging process and working closely with a market leading tech company to deliver a state of the art comparative sourcing system to provide the appropriate products. The key aims of all this technology is to save intermediaries time with quick turnarounds and to help increase their commission earnings.
But it’s not all about microchips and computers; at the heart of our service offering are the expert support team who are there to assist with broker enquiries and to progress their cases. Providing a good client outcome and ensuring product affordability is vital to the end client, but providing the broker with fast turnaround and easy accessibility to our products and service is equally key. Plus developing and maintaining a trusted relationship with our lenders is paramount.
All of our agents undergo extensive training to fully understand the loans and broker markets and deliver to our exacting SLAs. At Clever Lending you can rest assured that service is a high priority.
Pillar 3 – A thorough understanding of regulation
With new secured loans regulation due in March 2016, we are positioning ourselves to be at the forefront of regulation and to fully understand the consequences of the regulatory changes.
We will then be able to ensure the key information is shared with the our business partners, lenders and brokers to help with making sure all the compliance requirements are met for administration, processes, products and competency when the new regulations comes in to force.
Pillar 4 – Providing the tools for education
As the secured loan market evolves we see help and education as key components of our offering.
It’ll become increasingly important to guide lenders, brokers and their clients through the changes and work together to spot and create new opportunities.
This will be implemented through workshops and seminars, and by providing a suite of guides, toolkits and fact sheets. Much of this important and useful information will be easily accessible through our website and our contact centre.
